Refund policy
At SIGMAN, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 3 days of receiving your order.
To be eligible for a return:
- The item must be unused, unwashed, and in its original condition.
- All original tags and packaging must be included.
- The item must not show signs of wear, damage, stains, perfume, or alterations.
Items that do not meet these conditions cannot be accepted.
Non-Returnable Items
The following items cannot be returned:
- Gift Cards
- Digital Products
- Personalized or customized products
- Products marked as Final Sale
Exchanges
If you received the wrong size or a defective product, we will gladly exchange it, subject to stock availability.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
- Your Order Number
- Photos of the item
- Photos of the packaging
We will resolve the issue as quickly as possible.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method.
Shipping fees are non-refundable unless the return is due to our error.
Refund processing times depend on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Contact
Website:
https://sigmaneg.com
Email:
sigman.vip@outlook.com
WhatsApp:
+20 112 448 6362